As a leader, you’ve probably worked on improving your communication skills. You will have read and implemented different strategies to improve your communication and hopefully you will have seen success.
For many people, though, they will still have negative communication experiences. Why is that? Why do we still have negative communication experiences even when we supposedly know what we need to do to communicate effectively?
How good are you at listening? Probably not as good as you would like to think you are. Even the most skilled listeners among us get caught up with their own lives and concerns and forget to listen with empathy. So here is a reminder and a refresher on how to listen with empathy. The more you consciously practise this, the more your listening, communication, and consequently your relationships (work and personal) will improve.
So what are the key benefits of empathetic listening?
Carrying on from my last post, here are the second 5 of my top 10 conversations to have with your team.
Teams are funny things: they enable us to create synergies where we produce far more than the sum of our parts, but they can often be the source of conflict, bureaucracy and pointless discussions. As the vast majority of today’s work is carried out in teams, it’s worthwhile making sure that the conversations you are having with your team are valuable, efficient and effective.
If you’ve been following me for a while now, you’ll know that I often talk about the social aspect of being human and how it affects the way we work. That’s because I really do think that it’s key to business success, and is becoming increasingly important in a competitive and interconnected world. Quite simply, it’s our ability to collaborate that sets the human species apart, and ever increasingly, it’s the companies that harness this power appropriately that do well in the business arena.