Achieving Synergy - Displaying items by tag: conflict

Have you ever reached a point in communication where things are just bad, to put it mildly? Despite our best intentions, communication can break down. If issues are not rectified, trust and relationships deteriorate to the point where people—good people—become antagonistic and aggressive in their communication. This happens in personal lives, and it happens at work.

A number of years ago, I was called in to help a client. The client was a large resources company here in Perth that worked closely with external service providers. At that time, a lot of work in the industry was being completed by external service providers, so the operating company needed to work extremely closely with external organisations on a daily basis. And, they needed efficient, effective, deep, and healthy communication for this to be a success. In this instance, the communication was failing in all areas and project disaster was a very real and rapidly approaching possibility. Read on to discover how we worked through the conflict and got the team on track to success. 

Published in Teams
testimonial

I approached achieving SYNERGY as my team had recently gone through some considerable challenges and I believed it would be useful for us to look at our communication and working styles in order to develop stronger working relationships. As a team of human service professionals, we presented a unique challenge for Aileen as we are trained counsellors and frequently facilitate groups ourselves. Aileen developed a focused program with the DISC profiling model as the foundation for activities that explored our interactions with each other and developed new understandings and tolerance. The program was developed in collaboration with me and I was very happy with the final training day which was very full, but was also delivered in a casual, friendly and fun way. Perfect for our organisation!

Since the training my staff have commented on feeling more connected to the team and the general improvement of morale in our office. I would have no hesitation in recommending achieving SYNERGY to other Managers in all sectors as well as the Not for Profit Sector.

Shaun Mays – WA Division Manager of Canteen

testimonial
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