Latest Posts

Published in Thinking and Mindset
10 May

Last month we covered the importance of building trust as a leader. More-so than competence, trust increases the influence you have over your team. Similarly, being trustworthy is key to employee loyalty to both you and the organisation. To elicit loyalty, however, you need more than trustworthiness; this is where competence and integrity come in to the equation.

14 Apr

Today I’d like to share three key insights with you; these were three insights shared at our 12 April Breakfast event where William Feeney, the Australian MD for Actionable Conversations, spoke about the missing human component in business. Businesses have continuously refined and improved their operations in terms of transactions, technology, timing, and technique. The big area left for real improvements is Human Talent: it’s the one where real improvements can happen, and the one that leverages improvements in all other areas. So how do we help people work better? Well, here are three key insights from that event.

Published in Communication
12 Apr

If you ask most people which trait they think is more important in a leader, trust or competence, the majority will answer competence. In general, we want other people to see us as being competent; yet, the trait we most look for in others when we meet them is trust (or rather, warmth).

21 Mar

Empathy is a key human trait. Societies, even in their most basic form, require us to be able to imagine life from another’s perspective.

11 Feb

How are you going with your New Year's resolutions? I always find the start of Lunar/Chinese New Year a good time to reflect on my progress so far this year. What's working well? What's not working so well? And what can I do to improve?

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I approached achieving SYNERGY as my team had recently gone through some considerable challenges and I believed it would be useful for us to look at our communication and working styles in order to develop stronger working relationships. As a team of human service professionals, we presented a unique challenge for Aileen as we are trained counsellors and frequently facilitate groups ourselves. Aileen developed a focused program with the DISC profiling model as the foundation for activities that explored our interactions with each other and developed new understandings and tolerance. The program was developed in collaboration with me and I was very happy with the final training day which was very full, but was also delivered in a casual, friendly and fun way. Perfect for our organisation!

Since the training my staff have commented on feeling more connected to the team and the general improvement of morale in our office. I would have no hesitation in recommending achieving SYNERGY to other Managers in all sectors as well as the Not for Profit Sector.

Shaun Mays – WA Division Manager of Canteen